If you've done everything correctly (correct documents and clear photos), verification can take up to 5 minutes.
If your KYC verification was unsuccessful, seems like you've done something wrong.
Your KYC verification can be unsuccessful because:
- Document expired
- Document type not supported - Make sure that your document is National ID, passport, driver's license, or NINS (For Nigeria)
- Pictures are blurry - Make sure that your pictures are clear and that your face with the document is visible. Any blur or glare may cause our system to reject your verification request.
- Document from an unsupported country - Make sure that your document is not from an unsupported country
You can resubmit here.
Second verification can take up to 24 hours.