Common rejection reasons for verification documents

Your KYC verification can be unsuccessful because:

Document expired
Document type not supported - Make sure that your document is National ID, passport, driver's license, or NINS (For Nigeria)
Pictures are blurry - Make sure that your pictures are clear and that your face with the document is visible. Any blur or glare may cause our system to reject your verification request.
Document from an unsupported country - Make sure that your document is not from an unsupported country

You can resubmit here.

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